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SALE POLICY
All items marked "final sale" or discounted to 50% or more off of the original price cannot be returned or exchanged and are final sale. 

SHIPPING POLICY
All orders are processed within 24-72 hours of receipt. Orders of 250€ or more ship with free standard shipping within Germany. For orders under 250€, we charge a flat rate shipping & handling fee of 6€. We standard ship to Europe for a flat rate of 18€. If you would like international shipping to any other country please contact us at support@shop-okt.com. 

RETURN POLICY
We will happily accept unwashed, unaltered and unworn merchandise for a full refund. If you live in Germany, the merchandise must be received by us within 10 business days from the date that the shipment was received. If you live outside of Germany, the merchandise must be received by us within 14 business days from the date that the shipment was received. All shipping costs are non-refundable. Should you receive a product that is damaged or defective please contact us within 5 days of receiving your order. For all questions relating to returns please contact us at support@shop-okt.com.

PACKAGING
All of our packaging, from shipping boxes and parcel tape to wrapping paper is made from 100% post consumer waste or factory seconds. The stationary is printed near our office with soy inks on FSC-Paper. Occasionally we receive a shipment from one of our designers that contains plastic, and if that happens, we don't remove it before shipping it to you.

PRIVACY POLICY
We respect your privacy and we’re committed to using any personal information obtained via the shop-okt.com website respectfully and responsibly. We will never, under any circumstance, sell or distribute any information collected from our customers to any third party. 

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